This is csna.37.09 in view mode; [Up]
Path: digifix!not-for-mail From: adenison@NeXT.COM (Allen Denison) Newsgroups: comp.sys.next.announce Subject: JOB: NeXT FRONTLINE Support Tech. Date: 7 Sep 1993 20:26:03 -0400 Organization: Next Announcements Lines: 58 Sender: sanguish@digifix.com Approved: sanguish@digifix.com Message-ID: <26j8qr$8k0@digifix.digifix.com> Reply-To: Allen_Denison@NeXT.COM The following is to start immediately or ASAP. Title: FRONTLINE Support Technician Department: FRONTLINE Support Team Supervisor: Allen Denison This person will work on the FRONTLINE Support Team within the NeXT Support group. The position is located in Redwood City. This job is a good starting point for anyone interested in moving into a technical support or software engineering career. Job responsibilities include: Provide first-contact telephone and e-mail technical support to NeXT customers on our 800-number. Verify these customers against our database of support contracts or establish a per-incident paying method. Help customers with simple post-sales technical problems and questions. Specifically, this person will help customers install and configure systems to run NEXTSTEP for Intel Processors. This person will also use on-line documentation and NeXTanswers to answer questions over the phone. Help customers in tracking down known problems or bugs in NEXTSTEP. Using our bug-tracking application, the FRONTLINE Technician will work with software engineering to report and update bug information. This step is often critical in determining whether the customer should pay for support. Set customers' expectation level regarding support. This includes explaining our support policies and helping to sell support contracts. It also includes determining to what extent support is complimentary. Use our support problem-tracking application to log support calls that require greater expertise in system and developer issues. This person will gather as much information as the customer can provide about the question/problem. Support the Telesales team in answering some of the technical pre-sales questions received. Help the support team document common customer questions/answers to be integrated into our NeXTanswers system. Skills and background required include: Bachelor's degree. (Computer Science or equivalent preferred) Fundamental technical understanding of NEXTSTEP and its market. Ability to work well both independently and as a team member. Excellent oral and written communications skills, especially in communicating technical information. Good problem-solving skills. Experience with technical support preferred. NeXT provides equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against because of race, color, national origin, religion, sex, sexual orientation, age, ancestry, marital status, medical condition, disability or veteran status. Please forward all inquiries and resumes via e-mail (NeXTmail) to Allen_Denison@NeXT.COM, call direct at (415) 780-2747, or send mail to 900 Chesapeake Drive, Redwood City, CA 94063 c/o Allen Denison.
These are the contents of the former NiCE NeXT User Group NeXTSTEP/OpenStep software archive, currently hosted by Marcel Waldvogel and Netfuture.ch.