From news Sun Jun 30 03:10:28 91 
From: osborn@cs.utexas.edu (John Howard Osborn)
Subject: Good job, NeXT.

Just wanted to say "Good Job" to anybody associated with the
order processing group at NeXT.  I special ordered an item
that my school's computer store doesn't stock and got an
estimate on deliverly time from NeXT on the phone.  My order
arrived EXACTLY on time.  Whomsoever comes up with these numbers
is doing a great job.  (The item in question:  2.1 on Optical disk)

-
-John H. Osborn
-osborn@cs.utexas.edu


From news Sun Jul 2 13:30:57 91 
From: tdawson@shumun.weeg.uiowa.edu (Tim Dawson)
Subject: Re: Good job, NeXT.

In article <20937@cs.utexas.edu> osborn@cs.utexas.edu (John Howard Osborn)  
> Just wanted to say "Good Job" to anybody associated with the
> order processing group at NeXT.  I special ordered an item
> that my school's computer store doesn't stock and got an
> estimate on deliverly time from NeXT on the phone.  My order
> arrived EXACTLY on time.  Whomsoever comes up with these numbers
> is doing a great job.  (The item in question:  2.1 on Optical disk)
> 
> -
> -John H. Osborn
> -osborn@cs.utexas.edu

I also had a good experience with NeXT recently.  There was a problem with the  
vertical correctness of my monitor.  The bottom half of my screen was scrunched  
together so that a circle at the top of the screen would be an obvious oval at  
the bottom.  I took my monitor in to our customer service, who called NeXT  
while I was there.  We called NeXT on Tuesday afternoon, and Thursday  
afternoon, my *brand new* replacement monitor arrived. (I checked the  
manufacture date)  I even got to keep my defective monitor those two nights.

While some companies take longer to replace defective items and others send  
refurbished, *like new*, used monitors, NeXT seemed happy to accommodate my  
every need.  The people at NeXT customer service are doing a great job!

-Tim Dawson
-tdawson@shumun.weeg.uiowa.edu